Refund Policy
Returns
To request a refund, the customer has a maximum of 1 day after receiving their product to submit their application or claim by email, presenting evidence of the problem through photos or videos.
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, clearance/promotional items, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items:
Sale/Clearance Items
Unfortunately, items sold under "Promotions or Clearance" cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to them, and they will be informed about your return.
Shipping
To return your product, you must mail it to the agreed address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To request a refund, the customer has a maximum of 1 day after receiving their product to submit their application or claim by email, presenting evidence of the problem through photos or videos.
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, clearance/promotional items, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items:
- Gift cards;
- Downloadable software products;
- Some health and personal care items;
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error;
- Any item returned more than 30 days after delivery;
- Sale or promotional items.
Sale/Clearance Items
Unfortunately, items sold under "Promotions or Clearance" cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to them, and they will be informed about your return.
Shipping
To return your product, you must mail it to the agreed address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.